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Frequently Asked Questions |
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- How do I update my customer information?
- How can I contact customer service by email?
- How can I modify or cancel my existing order?
- What are your shipping charges, policies, holiday shipping deadlines and transit times?
- How is it that Rakhee's Fragrances prices are so much lower department stores?
- What is a tester?
- How do I update my customer information?
To update your customer information, login to your account. Click on "View or change my account information" to get into the information page and make the required changes.
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- How can I contact customer service by email?
You can write to our Customer Service at sales@rakheesfragrances.com. Alternatively, in the "Contact Us" page there is a provision to drop in your message by filling in the form given on that page.
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- How can I modify or cancel my existing order?
To cancel your order, you must contact our customer service along with the details of the order made. To get our contact details, please refer the "Contact Us" page of our website.
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- What are your shipping charges, policies, holiday shipping deadlines and transit times?
You can refer our website on the right, where we have provided the relevant information under the category "Information" such as Shipping Info, Return Policy etc. If you require any further information, you may write to our Customer Service.
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- How is it that Rakhee's Fragrances prices are so much lower department stores?
We buy in wholesale and we import our products direct our selves.
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- What is a tester?
We've all been in department stores and been approached by the fragrance salesperson offering to give us a sample spray, and you notice the line-up of testers on the shelf. Testers are made by the manufacturer to help promote their perfume products by allowing customers to try the fragrance before purchasing. Rakhee's Fragrances buys these UNUSED testers - with the entire original quantity in the container.
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